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Managed IT Services for Grand Rapids Businesses

Security-first, locally supported, co-managed & fully managed IT solutions for small businesses that need enterprise-level protection — without enterprise-level pricing.

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You’ll hear from a specialist within 1 business day.

Co-Managed IT Services

Hands, tools, or after-hours support.

24/7 Monitoring & Help Desk

Immediate support whenever you need it.

Fully Managed IT Services

We act as your entire IT department

Help Desk & End-User Support

Michigan-based support for your team.

Privacy First

Threat detection & endpoint protection.

Why Grand Rapids Businesses Choose a Local MSP

The right partner should improve uptime, protect your data, support your users fast, and scale with your growth — not lock you into slow, generic support from out of state.

Thatch is Michigan-based, security-focused, and built for small businesses that need reliable IT support, clearer cybersecurity, and a real partner — not a ticket system that leaves you waiting.

  • Run or manage a business in Grand Rapids or West Michigan
  • Need fast, reliable helpdesk + user support
  • Want strong cybersecurity protections
  • Already have in-house IT but need more bandwidth (co-managed)
  • Don’t want the cost or headache of growing an internal IT department
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Why Grand Rapids Businesses Choose a Local MSP

The right partner should improve uptime, protect your data, support your users fast, and scale with your growth — not lock you into slow, generic support from out of state.

Thatch is Michigan-based, security-focused, and built for small businesses that need reliable IT support, clearer cybersecurity, and a real partner — not a ticket system that leaves you waiting.

Managed IT Services

Take a hands-off approach to technology. Our Managed IT Services continuously monitor your network, shield you from security threats, and handle everyday upkeep—24/7, 365 days a year. We keep your hardware and software up-to-date through regular patches, backups, and responsive help desk support. Let us oversee your IT infrastructure so you can concentrate on growing your business.

Co-Managed IT Services

If you already have an in-house IT team, Thatch can support them by filling skill gaps and sharing responsibilities for major or complex projects. We assess your situation, clarify which tasks stay in-house and which ones we assume, ensuring flexibility as your business needs evolve. You gain specialized expertise and increased capabilities without fully outsourcing your operations.

Cybersecurity

Modern threats demand modern defenses. Thatch protects you with Extended and Endpoint Detection & Response (XDR/EDR), around-the-clock Security Operations Center (SOC) coverage, advanced email security, and ongoing staff training. Our innovative training approaches keep your people engaged and informed, while our expert threat hunters monitor your environment to maintain your safety.

Compliance

We help you meet and maintain compliance with industry regulations such as GDPR, HIPAA, PCI DSS, NIST, and SOC 2. Using specialized software and proven methods, we simplify the process and reduce stress. Let us turn compliance from an obstacle into a competitive advantage.

Cloud Services

Tap into the power of the cloud. We’ll guide you toward the most effective solutions, whether that’s AWS, Microsoft Azure, Microsoft 365, Egnyte, or a customized configuration. Our approach balances flexibility and security, enabling your organization to adapt quickly to changing demands.

VoIP


Say goodbye to outdated phone lines with our modern VoIP systems. Enjoy lower costs, easy scalability, and features like call forwarding, video conferencing, and voicemail-to-email. Stay connected on any device, from anywhere, with voice solutions that keep pace with your evolving business needs.

Data Cabling

A strong network starts with dependable cabling. Whether you’re installing in a new site or upgrading an existing one, Thatch provides organized, professional cabling that supports smooth network performance. From design and installation to testing and ongoing maintenance, we give you a solid infrastructure that powers your daily operations.

Procurement

Need the right hardware and software to keep your business on track? Our Procurement services cut through complexity by pinpointing the best tools, negotiating competitive pricing, and ensuring everything is set up properly. Trust Thatch to keep your environment future-ready with minimal hassle.

Disaster Recovery

When a crisis strikes, downtime can severely impact your business. We develop and test tailored plans so you can recover quickly, protect critical data, and keep essential systems online. Whether it’s a minor glitch or a large-scale disaster, we’ll help you bounce back and remain operational.

IT Project Consulting

Looking for additional expertise for short-term projects or added workloads? Our IT project consulting services provide you with skilled professionals without the overhead of permanent hires. Enjoy flexibility, keep project timelines on track, and tap into expert knowledge whenever you need it.

Trusted by industry leaders like the Lansing Lugnuts, our commitment to transparency, reliability, and excellence defines everything we do.

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Industries Served

Who We Are the Best Fit For

We work with organizations that depend on reliable technology, secure data, and responsive support — not guesswork or delays. Our services are designed for teams that need dependable systems, clear communication, and a partner who understands how technology impacts daily operations and growth. Whether you’re in professional services, healthcare, manufacturing, construction, or other small-to-mid-sized business environments across Grand Rapids, we help keep your people productive, your data protected, and your operations moving without interruption. You deserve an IT partner who understands your industry, your workflow, and your real-world challenges — not a one-size-fits-all service model.
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Healthcare

Local Government

Professional Services

Additional Services

IT Assessment

Ready to Strengthen Your IT and Eliminate the Daily Headaches?

Most businesses don’t realize how much time and money they lose to slow systems, unresolved tickets, and inconsistent support. When your technology isn’t working, nothing works—and that impacts every part of your operation.

Thatch gives you a reliable, proactive IT partner that stabilizes your environment, strengthens your security, and supports your team without disruption. If you’re tired of reacting to problems instead of preventing them, it’s time to take the next step.

Schedule your free IT consultation today and see exactly how our team can help your business run smoother, faster, and more securely.

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