At Thatch, we take immense pride in being a trusted managed service provider for small businesses and organizations of all sizes. With over 20 years of experience, we have consistently delivered reliable IT support and managed IT services designed to foster growth, enhance security, and optimize performance across Michigan and beyond. Managed IT services are IT functions that businesses outsource to vendors called managed IT services providers (MSPs). Understanding the unique challenges small businesses face, we tailor our IT solutions to meet every specific business need with full transparency and no hidden markups on software or hardware. This customer-centric approach ensures that your business receives the right services provider support without surprises, empowering you to focus on what matters most—your business goals.
Why Small Businesses Need an MSP
You might be asking yourself, “Why would my small business need to outsource a managed service provider for IT solutions?” The answer is straightforward: to reduce downtime, minimize cybersecurity risks, increase employee productivity, and create ample room for scalable growth. Hiring a managed service provider (MSP) offers significant benefits for small businesses, including cost savings, access to expert knowledge, enhanced cybersecurity, predictable IT expenses, and improved operational efficiency. Even if your business is small, partnering with a managed services provider can significantly impact your operational efficiency and bottom line.
Many small businesses encounter recurring IT challenges that hamper daily business operations. These include unexpected downtime, limited in-house IT expertise, strict compliance requirements, and growing cyber threats. Without the proper IT infrastructure or dedicated internal IT staff, these obstacles can quickly escalate into costly disruptions that affect business performance.
Outsourcing IT management to a managed IT services provider gives your business access to a whole team of experts for a fraction of the cost of maintaining an entire IT department in-house. Managed service providers proactively monitor your systems, implement cybersecurity solutions, and ensure compliance with industry standards, all while preventing issues before they occur. MSPs employ a proactive approach by continuously monitoring IT systems 24/7 to identify and resolve potential problems before they escalate.
By partnering with an MSP, your business can:
- Save money by avoiding expensive downtime and unplanned IT repairs.
- Reduce risk through continuous monitoring, data backup, and updated cybersecurity protocols.
- Improve productivity by allowing your employees to concentrate on core business processes while the MSP manages the technical side.
- Access comprehensive services such as 24/7 helpdesk support, cybersecurity, data backup/disaster recovery, and cloud management.
Outsourcing IT is not just a convenience; it’s a smart, scalable investment that safeguards your operations and gives your small business the foundation to compete confidently in today’s digital landscape.
24/7 Remote Monitoring & Support
Maintaining seamless business operations means downtime is simply not an option. At Thatch, our dedicated team provides 24/7 remote monitoring and support to identify and resolve IT issues before they disrupt your workflow. This proactive approach ensures potential problems are detected early—often before your team even notices them. Effective managed IT service providers usually have systems and processes that ensure minimal downtime and significantly reduced response times.
From routine server updates that keep your IT infrastructure running at peak speed to real-time troubleshooting through our responsive help desk, we are committed to keeping your technology reliable around the clock. This constant oversight not only minimizes downtime but also extends the life of your IT assets, improves network security, and safeguards your company data.
With Thatch’s managed support team always on call for your small business, you can focus on running your business while we handle critical behind-the-scenes monitoring that keeps everything secure, stable, and optimized.
Cybersecurity & Data Protection
In today’s digital landscape, cybersecurity is far more than a precaution—it’s an essential component of your business strategy. As a managed services provider specializing in small businesses, Thatch protects your organization from ransomware, phishing attempts, and data breaches through advanced cybersecurity services and proven best practices.
Our managed cybersecurity solutions include continuous threat monitoring, endpoint protection, and proactive vulnerability management designed to stop cyber attacks before they start. These are complemented by strong data protection measures such as encryption, secure access controls, and regular audits, ensuring that your company data remains safe and compliant regardless of where your team works. MSPs implement robust, multi-layered security measures, including firewalls, antivirus, real-time threat detection, and data encryption.
By partnering with Thatch, your business gains peace of mind knowing your systems are protected from evolving cyber threats around the clock, allowing you to focus on business growth without compromise.
Helpdesk Support for Employees
When your team encounters technical issues, waiting for assistance is not an option. Thatch provides friendly, responsive helpdesk support designed to resolve problems quickly, so your employees can return to work without frustration or delay.
Our remote troubleshooting and ticketing system allows users to report issues, track progress, and receive real-time updates. Whether it’s a password reset, network connectivity problem, or software error in Microsoft Office, our skilled technicians are just a call or click away.
With dependable desk support always within reach, your employees stay productive, confident, and connected—key factors in driving overall business performance.
Backup & Disaster Recovery
Even the most reliable IT infrastructure can experience unexpected failures. When these incidents occur, Thatch ensures your business doesn’t miss a beat.
Our backup and disaster recovery solutions protect critical data from loss caused by server outages, hardware failures, or unforeseen disasters. Through automated data backup and secure recovery protocols, we help you restore business operations swiftly, minimizing downtime and data loss.
Business continuity is our priority. With Thatch’s comprehensive disaster recovery plan, your data is safe, workflows are protected, and your business can bounce back faster than ever, maintaining a competitive advantage in your industry.
IT Compliance & Risk Management
Meeting industry compliance standards can often seem overwhelming, but with Thatch, it doesn’t have to be. We assist businesses in maintaining IT compliance with frameworks such as HIPAA, SOC, and PCI, ensuring that sensitive information remains secure and your organization meets all regulatory expectations. MSPs help small businesses navigate complex industry-specific regulations, ensuring compliance and reducing the risk of hefty fines or data breaches.
Our services provider team implements the necessary policies, documentation, and security practices to keep your business audit-ready without burdening your internal IT staff with technical jargon. Our risk management approach identifies vulnerabilities, mitigates potential threats, and strengthens your overall IT governance.
With Thatch, compliance becomes simple, structured, and sustainable, letting you focus on your business needs with confidence.
Affordable Small Business Plans
Technology should empower your business, not strain your budget. Thatch offers affordable, scalable IT plans tailored specifically for small businesses.
Whether you require basic tech support or full-service managed IT, our flexible pricing models grow with your company. You’ll receive enterprise-level protection, monitoring, and support without the high overhead costs of maintaining an in-house IT department. Managed IT services are typically offered on a subscription basis, allowing businesses to budget their IT expenses more predictably.
With Thatch, you invest confidently in your technology, knowing you’re getting maximum value, predictable IT services cost, and room to scale as your business evolves.
Handled IT Partners offers transparent pricing and 24/7 managed IT and cybersecurity support, making them a practical choice for budget-conscious small businesses.
Empower Your Small Business with Thatch
Do small businesses truly need managed IT? Absolutely. Even the smallest organizations rely heavily on technology for communication, data storage, and day-to-day operations. When systems fail, the resulting costs can quickly escalate.
Partnering with a trusted MSP. such as Thatch, ensures that your technology runs smoothly, securely, and affordably. Our managed IT services are designed to meet you where you are: offering 24/7 remote monitoring, proactive maintenance, and responsive help desk support that keeps your team productive. A managed service provider (MSP) should help create an overall tech strategy that aligns with business operations.
We protect your business from cyber threats with comprehensive cybersecurity solutions and safeguard your data through backup and disaster recovery strategies that minimize downtime and data loss.
With Thatch, you’ll never have to worry about unexpected IT costs. Our flat-rate IT support model provides predictable pricing and transparent service, delivering enterprise-level protection without the overhead of an in-house IT department.
For over 20 years, Thatch has helped small businesses across Michigan and beyond strengthen their operations through reliable, scalable, and cost-effective small business MSP solutions. Whether you’re growing, modernizing, or simply need a partner you can trust, we’re here to keep your business connected and protected every hour of every day.
